This week, IBOS member KBC announced that no fewer than 37 per cent of KBC home loan applications were signed digitally.
At a press event on 11 January at KBC’s new ‘branch of the future,’ it was announced that KBC clients are increasingly discovering the digital highway for a range of products including home loans, instalment loans and pension-savings funds.
Johan Lema, Senior General Manager for Client Support, KBC’s Belgium Business Unit commented:
“Using digital channels for customary transactions like opening an account or requesting a credit card has now actually become mainstream for our clients. The classic KBC branch is therefore increasingly evolving into a local centre for specialist advice.”
Since mid-October, 35 per cent of KBC clients taking out home loans signed their loan documents and additional insurance policies (loan balance and home insurance) entirely digitally. Fundamentally, clients can prepare their home loan using KBC Touch or on the KBC website, opt for a meeting with a homes expert via video chat, submit a home loan application once they’ve decided the best plan for them and sign for the home loan using KBC Touch or KBC Mobile. In short, you can now do everything from home.
Karin Van Hoecke, General Manager, Mobile First added:
“Today’s clients are demanding accessible, easy-to-use solutions that help save them valuable time. Accessibility, reliability and – the increasingly cited factor of – speed, are paramount in this regard.
Consequently, KBC is continuing to invest in client-centric initiatives that embrace digital opportunities with familiar points of contact like branches and insurance agencies.”
In addition, KBC also announced on 13 January that they are now providing business loans in 24 hours through their KBC Bank branch or partly using digital channels, in which they are the first bank on the market to offer loans in 24 hours. Today’s consumers want fast, easy solutions, and KBC responded to their client’s feedback as people in business will now be able to get the job done efficiently and without a hassle.
